Customer Service Representative

Salary: £27,600 per year

Our client is looking for a Customer Service Representative to join them in Congleton. The ideal candidate will have previous experience in a similar role, along with excellent communication and PC skills.

Main Responsibilities:

• Provide relevant support to the Business Development and SIOP (Sales Inventory Operational Planning) team for the following processes:
• Customer Contract Review – Generation of customer contract review documentation in line with sales enquiries.
• Order Loading – Carry out data input activities to load firm customer sales orders onto the business production system.
• Customer Interface – Liaise with customer to confirm acceptance, decline or alternative proposals for sales orders.
• Documentation Control – Periodically transfer sales order documentation from the physical paper to electronic environment.
• Oversee significant aspects of the customer experience by challenging current administration processes and implementing optimal levels of automation and streamlining.
• Define, manage and deliver targeted customer facing and departmental improvement projects as agreed between the individual and the Business Development Director.
• Support the enquiry to quote to customer conclusion cycle on selected opportunities.
• Providing help and advice to customers regarding business products or services.
• Investigate and resolve customers’ problems whilst capturing and applying wider lessons learned for the business.
• Analyse statistics or other data to determine the level of customer service that the business is providing.
• General Business Development support, such as creating of reports, PowerPoint presentations and management of selected customer/supplier scorecards.

Additional Information:

37.5 hours per week

Excellent staff benefits