Service Manager (Interim)

Service Manager (Interim) -We support adults living with a learning disability or autism with complex needs across 23 specialist health and social care settings in the UK. Service Manager- We work in partnership with the people who use our services and their families to ensure they have increasing choice and their voice is heard and acted upon at all levels of the organisation. Service Manager – We ensure that our services reflect the individuality of each person we serve and we uphold their right to feel safe and respected.
As a Registered Manager/Service Manager you will be leading the staff team in further improving the quality of the service and delivering the right outcomes for people who use it.
Responsibilities include:
• Overall responsibility and accountability for the management of the service
• Achieve, through the application of efficient and effective leadership, the Company aims, objectives and initiatives in a positive and cohesive manner
• Work as the Register Manager (registered with the appropriate regulatory body) and uphold and encourage in others the required standards of practice, as specified
• Ensure, through effective leadership and management, full compliance to the relevant regulatory and professional standards
• To achieve positive outcomes, in a timely manner, in response to any requirements generated by regulatory bodies or internal quality assurance processes
• Responsible and accountable for the delivery of the Quality Strategy, in accordance with the service needs.
You will need to have experience in the management of services for people with a learning disability, ideally within a therapeutic rehabilitation framework. You will also need to meet the requirements of the regulator in terms of experience and qualification for this service.
We provide full training and clear pathways to progress. Training includes Free Comprehensive induction, Leading & Managing in the Workplace, Maybo, RIVO Training, Root Cause Analysis, to name a few. We also cover the cost of your DBS check.
Additional Benefits include:
• 25 days of annual leave
• 3% match pension contribution
• Death in service one time annual salary
• CPD – and range of training available
Location Information
A 15 bed independent hospital which provides assessment and intervention for men who have a learning disability and complex needs including people who have mental health problems and behaviours that challenge services. People who use the service may be admitted directly from the community or be stepping down from a more restrictive setting.
1. Overall responsibility and accountability for the management of the service
2. Achieve, through the application of efficient and effective leadership, the Company aims, objectives and initiatives in a positive and cohesive manner.
3. Work as the Register Manager (registered with the appropriate regulatory body) and uphold and encourage in others the required standards of practice, as specified.
4. Act in a manner commensurate with an Ambassador of, and figurehead for, the service
5. Facilitate and ensure compliance with all company policies and procedures relating to the service.
6. Ensure, through effective leadership and management, full compliance to the relevant regulatory and professional standards.
7. To achieve positive outcomes, in a timely manner, in response to any requirements generated by regulatory bodies or internal quality assurance processes.
8. Take overall responsibility and accountability for the delivery of a high quality service, and promoting a positive culture.
9. Setting and maintaining standards which promote a safe, sound and supportive environment for individuals within the service.
10. Ensure full contract compliance with regard to the service provide for individuals within the service.
11. To provide effective leadership and coaching to the staff team, ensuring appropriate arrangements are in place for:
a. Communications, including dissemination of corporate communications, staff meetings etc.
b. Supervision, Appraisal and Performance Management
c. Training
d. Staff development (including Continuing Professional Development)
e. Managing Positive Behavior and Culture (ABC) within the service
f. Administration, information and reports relating to the service are provided to relevant parties in an accurate and timely fashion.
g. Medication management
h. Safe working systems
i. MDT meetings and CPA reviews

12. Ensure on effective deployment of staff in appropriate numbers, skill mix and competencies.
13. Ensure the effective, efficient and management of the rota, ensuring they reflect the needs of the service users.
14. Manage and co-ordinate recruitment, disciplinary matters and grievances in accordance with company procedures.
15. Effective and efficient management of the service budget, service user budgets and purchasing, in accordance with levels of authority.
16. Manage and monitor records and systems in accordance with Company policy.
17. Ensure the appropriate use of company assets within the service, e.g. company vehicles, mobile phones, computer software etc. and in accordance company policy and procedures.
18. Proactively promote partnership working with other relevant others including:
a. Regulators
b. Commissioners
c. Case workers
d. Families and friends of service users
e. Any stakeholder involved in the provision of our services

19. Contribute to the marketing of the service as required by the Company.
20. Effectively manage admissions, moving on plans and discharges within service.
21. Participate in Regional and Corporate meetings as required, and make contributions as a member of the regional team, undertaking specific projects where appropriate.
22. Maintain personal knowledge and development in relation to the responsibilities carried for the service, including participation in designated company training programmes and wider training where required.
23. Ensure positive presentation of the services, through the professional and welcoming approach of staff.
24. To have full responsibility for the catering, domestic and business support staff, who work within the service.
25. Responsible and accountable for the delivery of the Quality Strategy, in accordance with the service needs.
26. Ensuring the individual staff, within the whole team, is orientated to achieving the ‘outcome targets’ of the Quality Strategy, and that they are clear about their individual contribution.
27. To effectively manage and provide information as required by other departments (Finance, Governance, Marketing, Property, HR, training etc.) in an accurate and timely manner.
28. Participate in investigations and inquiries as required.
29. Observe the principles of the Data Protection Act and maintain confidentiality of information and data relating to; individuals within our care, our staff, our service and our Company.

This job description is not intended to be a complete list of duties and responsibilities, but indicates some of the main areas attached to the post. It will be amended in the future to take account of changing trends in nursing and patterns of care.
As an employee of the Group you are advised to read this document carefully, take note of its contents and discuss with the Company Management at the earliest opportunity any areas requiring clarity.

Person Specification Essential (E) Desirable (D)
Personal Attributes
Committed to promoting high standards E
Focused on upholding individual rights (human, legal, civil) E
Honest and trustworthy E
Person Centered approach to care delivery E
Professional Presentation/ Manner E
Quality Focused Approach E
The ability to recognise ability in others E
Abilities
Effective communication skills (Written, Verbal & Presenting) E
Able to multi task and prioritise E
Able to lead others effectively E
Professional Qualifications
Qualification in Business Management (DIS, MBA, DMS) D
RNLD/ RNMH /RGN / RMN dependent on unit E
Professional Qualification in the administration of Care e.g. Social Work, Occupational Therapy, Psychology etc. D
Qualification in Business Management (DIS, MBA, DMS) D
Technical requirements (Experience, Knowledge Understanding & Application)
5 years experience supervising direct care staff of a senior level/ within health care delivery/ within the Learning Disability Services E
Application of Best Practice principles E
Care pathways (internal and external) E
Change and Culture management E
Clinical governance E
Collaboration with head office functions E
Working with partner agencies E
Communication strategies and staff engagement E
Coordinating and managing Safeguarding protocols E
Excel, Word, IT systems E
Legislative and Regulatory Standards E
Management of disciplinary, investigations and grievances E
Management reports, KPIs etc. E
Managing Budgets E
Medication Management E
Multi – disciplinary team working E
Nursing Models and Assessment tools E
Quality Assurance E
Risk Assessment & Management E

Person Specification Essential (E) Desirable (D)
Technical requirements (Experience, Knowledge Understanding & Application)
Safeguarding legislation E
Staff and personal development (incl. Management & Clinical Supervision E
To apply please submit your CV