Service Desk Analyst

Salary: £26,000 – £27,000 per year

Lioness Recruitment – careers handled with care. A public sector business is looking to add a Service Desk Analyst to their IT team for a fixed time. This role will be majority home based with a requirement to attend head office near Shipley, West Yorkshire on a regular weekly basis. This role is an initial three month fixed-term salaried role with a possibility of further extension.

You will be responsible for working as part of a small service desk team ensuring systems are functioning for users as expected via a mixture of deskside, remote access and phone support. You will manage service desk tickets in line with SLAs and issue 2nd/3rd line support tickets through to an external third-party company for further troubleshooting. Daily duties will include deploying laptops, computers and mobile devices, password resets, maintenance of IT security, maintenance of logs for assets and software licences plus maintenance of general service desk documentation.

Essential Skills:

• Experience working within a similar IT support role
• Excellent telephone manner and interpersonal skills
• Data/analytical skills
• User knowledge of laptops/PCs, tablets, and mobile devices
• Office/Office 365
• Windows desktop
• Basic networking
• Basic Computer OS and hardware installation, upgrades, and troubleshooting
• ITIL knowledge would be an advantage, but is not essential for this role

Ready to take the first step to your next step? Ready to be brave? Then we’re ready to help.

Lioness Recruitment acts as an employment agency and an employment business. We are an equal opportunities employer, committed to diversity and welcome applications from all communities.