Service Delivery Manager
Full job description
Experis
Salary: £540 – £720 per day
Service Delivery Manager / Remote -Telford / 6 month contract / £540 – £720 per day Inside IR35
Leading client in the market is looking for a Service Delivery Manager to join the team
Role: Service Delivery Manager
Location: Remote – Telford
Duration – 6 months
Day rate: £540 – £720per day inside ir35
Role Responsibilities
As a Service Design & Introduction Manager you will be responsible for producing and maintaining quality, secure and resilient Service designs for new or improved services and to ensure minimum impact to Services during the transition of new projects into live support.
To provide change governance through adherence of agreed Change processes, ensuring all proposed changes are approved by the relevant change control authority and to review risks from proposed change and facilitate proposals to reduce risk
To act as a point of contact for the Account Delivery with other parties, including customer, other government departments, suppliers and customer managed suppliers
Develop and seek approval of High-Level Support models
Perform SI Risk Assessments to evaluate complexity of change / risk to Service
Produce Service Design solution and draft Service Description documents
Ensure completion / updates of the Live Service Manual, Operational Processes and any knowledge transfer artefacts
Assure required SLA Service Overview Document have been created / updated appropriately in line with the agreed service requirements
Liaise with Service Delivery Managers, Service Architects, Project Managers and HMRC Suppliers (as appropriate) to define and document the IT Support and Governance Model in line with the solution requirement
Ensure effective communications to all key stakeholders
ITIL Service Management
A good understanding of Cloud, Digital and Data processes / technologies
Knowledge of project / delivery management.
If this role seems like the right fit for you then please send through your upto date CV
Candidates will be spoken with before profile is submitted
To apply for this job please visit definitejobs.co.uk.