Customer Service Quality Manager
Full job description
Professional Construction Recruitment
Salary: £48,000 – £60,000 per year
We have a fantastic opportunity to work for a residential developer as a Customer Service Quality Manager working in the Fleet to Winchester area.
This role will be ensure the highest quality homes are delivered to our customers. Performing a thorough inspection and assessing each home for readiness and customer satisfaction. Championing best practice and promoting a right first time approach.
Working together with Production colleagues, Customer Relations Managers and the Customer Experience Team – to foster good communication, keeping the customer informed and expectations managed.
The ideal person will:
* Have a broad understanding of the construction process and previous relevant experience
* An uncompromising and critical eye for detail
* A background in delivering high quality homes and/or investigating, identifying and resolving defects in completed homes
* Proven understanding of mechanical and electrical installations in new homes
* A people person with strong interpersonal and influencing skills
* IT literate with the ability to use tablet based inspection systems
* A passion to deliver the highest quality homes which exceed to the requirements of warranty providers and specifically the NHBC document ‘A Consistent Approach to Finishes’.
* Team player
* Empathic communicator, able to see things from the other person’s point of view
* Well-presented and business like
To apply for this job please visit definitejobs.co.uk.