Service Architect

Salary: £72,000 – £90,000 per year

Service Architect

Remote

(Working from home with expensed travel to client sites as required)

£72,000 – £90,000 plus extensive benefits package

Due to the secure nature of this work all applicants will be required to gain UK Security Clearance to at least SC level. This means, you must have been resident in the UK for at least the last 5 years and cannot have been outside the UK for more than 28 days on any one occasion within this time.

Position summary:

Our client is looking for a Service Architect to join their Advisory Services team. You will be part of a team that combines subject matter and technical expertise with business understanding, providing customers with the insights to build next generation IT services and operating models.

Job role and responsibilities:

As a Service Architect, you will be working from home on-site with a wide range of customers – supporting them with solutions across the service management lifecycle. This will include developing the strategy, delivering process overviews, and designing and assuring new solutions and improvement initiatives.

Using real world examples from the broad customer base of our client, you will also be open to rapid change with the constant introduction of new frameworks and technology trends. You will coach junior consultants and continue your own professional development.

A career with our client also offers:

• A unique level of variety across different clients and industry sectors
• Complex, interesting and challenging projects to stretch your skills
• Training and support specifically tailored to give you the right skills for your career/role – including accreditation
• Impactful work that makes a real difference across the UK
• A highly supportive tech, business and management community, with meetups, discussions, and shared best practice

About You:

will be a confident and credible Service Architect with a service management background and knowledge of ITIL. This role sits within an Advisory Practice so you will ideally have some outward, client facing experience rather than internal only.

Other requirements for this role include:

• ITIL V3 and / or ITIL 4 Expert or significant progress towards the qualification, and ideally a relevant degree level qualification
• A strong understanding of all aspects of service management with the ability to identify opportunities to sell Service Management Advisory Services
• Experience of IT project management, process implementation and improvement, with experience in providing stakeholder management and guidance
• Solid experience of service strategy and service design practices, incorporating people, process, technology, and commercial aspects of service design to enable new solutions to be transitioned smoothly into operational service
• Ability to review and assure the quality of service designs, providing constructive feedback where appropriate
• Familiarity with the implications of organisational change and methods of enabling successful change
• Strong stakeholder management and communication skills
• Ideally, experience of additional IT service delivery areas and project management
• Must be comfortable in a working from home environment

Benefits:

This is a fantastic opportunity to join a company that is highly regarded within the industry, a Top 100 employer and voted as one of the best places to work in the UK. It is one of the largest and most successful independent technology & business services firms in the world.

Remote working

A competitive salary

Access to an annual bonus plan

Share Scheme

Private medical insurance

Private dental insurance

Flexible retirement options

Childcare Vouchers

Cycle to work scheme

The company considers employees as highly valued members of the business and in addition to an extensive benefits package, it offers fantastic progression opportunities for those wishing to move further in their career on a local, national, or global scale.

Diversity is actively encouraged, and inclusivity is a top priority, with support networks for Parents, Women, LGBT+, BAME, Neurodiversity and Disability.