Service Analyst
Full job description
Royds Withy King
Salary: £30,000 – £36,000 per year
The Vacancy
Please note: this is a 6 month fixed term contract.
We are currently recruiting for a Service Desk Analyst to join our IT team in Bath. In this role you will be instrumental in providing IT support to circa 500+ users. In addition, you will assist with the management of end user incident and service requests logged via the Service Desk Management solution..
Key Responsibilities
* Provide a single point of contact for Service Desk customers, keeping their tickets up to date at all times and communicating updates to customers as necessary.
* Responsible for hardware and software support, as directed by SDM.
* Accurately logging and triaging all windows issues, support queries, and taking ownership of the incident from the point of ticket logging through to resolution
* Escalate incidents and service requests to 2nd and 3rd line teams, providing detailed notes and update when necessary.
* Carry out administrative tasks relating to the set-up and shut down of starters and leavers
Skills & Experience:
* Previous experience of working in an IT support position
* Good working knowledge of Microsoft Word, Excel, Outlook and Windows Operating Systems
* Analytical & methodical approach to problem solving
Behaviours:
* Positive Attitude to Work- Approaches work with positivity and energy and thrives in a busy environment.
* Effective Communicator- Clearly conveys information and ideas through the relevant media.
* Self Aware- Recognises personal strengths and weaknesses and uses that knowledge to interact positively with others. Maintains a professional impression.
* Team Player- Actively participates as a member of a team. Develops and maintains relationships with others.
* Resilient- Functions effectively under pressure and handles difficult circumstances in a manner that is acceptable to others and Royds Withy King.
* Open to Change- Receptive to new ways of working with the ability to be flexible in approaching tasks and problems.
The Company
Royds Withy King is a progressive firm that is going places. We’re an ambitious Top 100 law firm and we can offer fantastic opportunities for you to take your career forwards.
You will have access to great work, structured career pathways and a whole host of fun things to get stuck into outside of your day job!
To apply for this job please visit definitejobs.co.uk.