Service Desk Analyst

A Service Desk Analyst is required on a 3 month initial contract (likely to be extended or even become permanent) based in Southampton, Hampshire.

For this position the Service Desk Analyst will be required to provide telephone based support to users on a 1st line/service desk/helpdesk capacity. Your responsibilities will include logging calls for end users, implementing first time fixes where possible and escalating to Level 2 Service Desk Engineers, internal support teams or third party suppliers as required. Hours will be either standard Monday-Friday or on a shift pattern basis consisting of 4 days on 4 days off.

For this position previous experience within a Service Desk environment and good experience with service desk processes will be required along with a good telephone manner. Any CompTIA A+ certification will also be beneficial as well as experience within an ITIL environment.

To apply for this position, candidates must be eligible to live and work in the UK

Matchtech Group Plc is acting as an Employment Business in relation to this vacancy.