Customer Service Executive

Salary: £26,316 per year

Excellent opportunity for an enthusiastic individual who is seeking an office-based Customer Service role. Working as Customer Service Executive you’ll join a friendly and supportive company, who are a leading supplier of Health & Safety Workwear and supplies.

Your personal drive and ability to build excellent rapport with clients and customers will aid you to deliver exceptional service and provide the opportunity to seek further sales opportunities.

As the Customer Service Executive you will:

• Deal with all customer queries and requests for product and service information promptly, efficiently, and courteously
• Ensure all customer orders are processed accurately and aligned to Customer Experience and service time objectives
• Call existing customers to generate repeat orders, whilst seeking further opportunities to promote and offer further products and special offers, in line with targets and KPIs
• Demonstrate a desire to understand customer needs and listen to what they are saying
• Manage customer’s local contractual requirements, requests and concerns quickly and efficiently
• Nurture good customer relationships and recognise commercial opportunities.
• Assist in resolving issues or challenges a customers may have
• Support Account Managers with administration duties i.e.: quotations, orders & samples
• Understand each customer’s requirements & needs, ensuring data systems are kept up to date
• Analyse customer accounts and reports, to identify customer trends and spot opportunities for ways to increase sales and offer alternatives
• To be an integral part of the team to assist in the achievement of branch sales and offering excellent customer service
• Manage out of stock items by communicating with purchasing and keeping customers informed
• Create effective communications and strong working relationships with all internal and external teams to ensure maximum customer service levels are provided

Salary of £26,316, plus potential bonus earnings and benefits package.

Full time hours, office based. Monday to Friday, flexible between 8:00am – 5:30pm.