Service Administrator

Service Administrator required on an indefinite basis for this international organisation based in Almondsbury, Bristol.

You will be required to:

* Process field service reservation; identify suitable engineers and dates to attend site in order to meet customer demand using service planning system.
* Produce quotations using SAP, confirming price and site availability- sending quotation and basic site detail form to customer.
* Process customer orders and service partner purchase orders: check availability against customer’s requested date and reserve in service planning system – arrange engineer.
* Communicate with customer to confirm any issues with credit control, engineer availability, special job queries.
* Communicate with credit controllers regarding credit checks / issues
* Respond to and monitor customer queries relating to site requirements and availability, escalating issues to Regional Manager where needed to ensure effective resolution.
* Where follow up visits are required; liase with Warranty/Spare Parts to co-ordinate engineer and parts arrive suitably timed in order to close off field service jobs (service planning system).
* Follow all Service policies and procedures (closing jobs in service planning system) to contribute to the Department’s performance targets

* Good general level of secondary education required. GCSEs or equivalent with grades (A-C), in English and Maths, is essential.

* Previous experience of working within a busy Customer Service role in a technical environment would be advantageous.
* Good literacy, numeracy and IT skills.

* Computer literacy: Microsoft products, Lotus Notes and experience of using SAP/CRM systems would be advantageous.

* Attention to detail is critical to this role.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.