Service Scheduler

Due to a continued increase in business within our Farnborough Service Department, we are seeking a permanent Service Scheduler to join our team of 6 scheduling engineers across the UK working as an integral part of the wider service department and Farnborough regional centre for the company. We offer a competitive salary of £26,400 plus a company bonus of up to 10% of salary and paid overtime. You will be an important part of the team at Farnborough. We can offer you a working week of 37.25 hours per week Mon to Fri with free parking on site and entitlement to a generous quarterly company bonus plus paid overtime.

We are an international company within the engineering service sector who have been established locally for many years and can offer you stability and career progression. The Service Scheduler role can offer 25 days holiday and full benefits package plus the bonus on top of the salary advertised.

The Resource Schedulers are managing pre planned maintenance contracts, service contracts, emergency breakdowns and new installations on behalf of the engineering teams. You will be assigned a specific geographic area across the UK.

As a Service Scheduler you will be responsible for the following duties:-

* To allocate service calls and call out requests to Engineers within targeted time-scales, taking into account priority, location and skill factor required. If necessary take decision to reschedule planned service work.

* Liaise with Service Co-ordinators on workload requirements and problem sites to enable additional work to be completed during planned maintenance visits.

* To create a job card on in house system from customer request/call, this will include invoice and site addresses, order numbers, value of works, contact details, description of works and ensure credit check procedures are followed.

* Log jobs to be scheduled on the planner, referencing each job and the value of the job to enable billing predictions to be updated. Ensure all Billing predictions are sent to the Service Delivery Manager Thursday morning of each week, including predictions for a further 2 months, any variation must be notified daily at period end.

* To input the engineers works on the appropriate PDA system to ensure that the engineers are fully aware of the task that they have to undertake, this will include creating activities for each Site/Workshop Engineer, Rental Engineers.

* Ensure all material requests are sent to the procurement team, making note of delivery time scales when advised. Ensure all parts are available prior to scheduling the customer job.

* Review returned data from the PDA, checking for accuracy of comments, times, parts used and create job cards for additional work for processing by the Quotation Coordinator.

* Monitor open orders on in house system to ensure that all jobs have been closed down.

* Deal with customer queries and raise credit authorisations where appropriate for approval and signature by the Service Delivery Manager.

* Generate new monthly service visit list and re-run backlog service list. Analyse data to determine initial plan of weekly maintenance. Receive call-out requests from Services and allocate Engineer.

* Ensure Engineers contact the office on completion of day’s work, to enable additional work to be actioned if required.

* You may be required to be part of a Duty Manager out of hour’s rota system as currently operated, or any alternative system that may be introduced to cope with changing business needs in the future.

To be successful in the role of you must have previous experience of working within a service orientated role whereby you are scheduling engineers, logistics, distribution networks, drivers or other resources. You may have worked as a Service Co-ordinator, Service Scheduler, Resource Manager, Logistics Co-ordinator or similar.

Please forward your CV asap for immediate consideration and