Customer Service Administrator

Reference:

TB45502

Position:

Customer Service Administrator

Contract Type:

Permanent

Salary:

£26,000 per year or £26,000 per year

Start Date:

Immediate

Location:

Park Royal, London

Sectors:

Rental, Automotive, Customer Service

Job Title: Customer Service Administrator

Contract: Permanent

Location: Park Royal,London

Salary: £26,000per year or £26,000 per year

Thorn Baker is proud to be working in partnership with a well recognised and respected truck rental business. They are looking for an experienced Customer Service Administrator to join an already established team. This is an exciting time to join as they are going through a period of expansion.

The Role:

To provide an efficient administrative and clerical support in the workshop and Customer Service Desk as required and directed.

The Role includes:

Operational:

* Ensure all incoming calls are answered efficiently and promptly and directed to the correct person where necessary
* Responsible for the effective completion of all routine front desk duties within defined authority limits
* Assist in managing the workshop paperwork flow on a daily basis in conjunction with the Customer Service Manager, Workshop Manager and/or Location Manager
* Provide support to the Customer Service Team in managing vehicle damage
* Create and update Work Orders with relevant data as required
* Assist in the placing of orders with suppliers for workshop parts and supplies and progress the orders as required
* Ensure all parts orders are correctly received and that all parts that are used are booked out as required
* Prepare document batches for scanning as required and maintain vehicle files at the location
* Maintain employee attendance records and prepare payroll data as required
* Book MOT test appointments when required

Compliance:

* Adhere to all Company Health and Safety and Security Policies at all times
* Ensure Service Department and Vehicle Administration is in compliance with regulatory bodies
* Ensure Ryder Administration programs policies and procedures are actively followed and maintained
* Ensure documentation complies with Company policies and SOX standards

The Candidate will:

* Have a minimum of a year’s practical experience gained in an office environment, in a transport environment would be beneficial.

And also have:

* Good standard Numeracy and literacy
* Excellent verbal and written communication
* IT literacy including:

* Email systems
* MS word and MS excel

Desirable:

* English and Maths at GCSE level, or equivalent
* Experience using a Fleet Management system
* ECDL qualification

Hours: 40 hours

To apply for this role, please apply