Receptionist / Customer Service
Full job description
Harvey Beric Associates
Salary: £26,000 – £27,600 per year
Our client has an enviable reputation and a prestige showroom on Pride Park. They are presently looking to appoint a Customer Service Advisor / Receptionist for their reputable company.
Your brief will be to ensure that customers receive the very best in customer care and that they are kept informed at all times. In order to do this you will be expected to carry out the following duties:
* Ensure that customers are aware of all services and products available
* Receive guests into the Reception area and assist with any queries
* Set up repair instructions
* Book in vehicles
* Submitting invoices and taking payments
* Initiate all relevant documentation
* Diary management
* Follow all set procedures when organising courtesy calls
* Understand customer issues and how to address them
* Receive and register payments
* Ad hoc duties as required
In order to carry out this role, it is expected that candidates will be professionally presented and have great customer service experience. If you have worked in a dealership at any stage, that experience will be very useful but applications are also welcomed from any kind of professional hospitality background.
You should also be confident in the use of IT and be organised and methodical. If you feel you have the right background and experience to carry out this role, we would love for you to apply. However, if you do not hear back from us within 48 hours, kindly assume you have been unsuccessful on this occasion. (agy)
To apply for this job please visit definitejobs.co.uk.