Customer Service Representative

Customer Service Representatives
Redhill
Temp to Perm

This is a fantastic opportunity to join our sector leading client. We are looking for Customer Service Advisers to support this prestigious client in their Contact Centre based in Redhill.

Key Responsibilities

To take ownership of and resolve customer enquiries in line with operational Key Performance Indicators
To use systems accurately and promptly log and process all enquiries through to customer satisfaction
To provide information and guidance on processes, procedures and guidelines according to best practice
To be aware of other services which may be associated with an enquiry and offer additional information and advice as relevant
To maintain confidentiality and escalate enquiries/complaints as appropriate.
To report any discrepancies regarding information or system faults in line with operational procedure
To provide support and assistance to other team members, and provide cover as and when directed
To receive and record payments in compliance with guidelines
To complete correspondence confirming actions taken or advice given, as a result of enquiries dealt with
To assist in the induction and training of new customer service advisers
To be fully compliant with data protection policy

Knowledge & Experience

Able to maintain composure and deliver a professional service when telephone callers become difficult, abusive or distressed customers
Demonstrates excellent customer care skills by seeking to understand the needs of customers and building rapport
Ability to work as part of a team
Ability to maintain, update and interrogate computerised records, quickly and accurately
Ability to simultaneously listen to and record telephone enquiries onto IT systems with accuracy
Ability to interact with a diverse range of customers

Desirable

Proven experience of a customer services environment
Experience of drafting and composing written responses to enquiries
All Candidates must pass a criminal records check

Shift Rotation (between 0700hrs – 1900hrs)

First Recruitment Services are acting as an employment agency in relation to this vacancy.