Attendance and Retention Support Officer

Attendance and retention support officer to begin on Monday 17th March

Initially for 4 days per week Monday to Thursday.

7 hours per day 9 to 5 with one hour for lunch (28 hours per week).

We may offer a Friday but this depends on need.

The post will be start from 17th March term time only; therefore the dates will be:
17.3.2014 – 4.4.2014
22.4.2014 – 23.5.2014 (not including Mon 5 May)
3.6.2014 – 27.6.2014

Job description

1. To check attendance registers at key points in the day and identify non-attenders.

2. To make contact with those learners not attending and:
(i) identify the reason for non-attendance
(ii) advise learners on the support systems and services as necessary
(iii) secure a return date from them
(iv) alert their tutor who will initiate follow up actions
(v) refer as appropriate to the Keep On track project

3. To liaise with staff who offer existing student support to ensure learners receive the support to which they are entitled and to ensure a holistic coordinated service to keep them on course.

4. To liaise with staff who manage attendance tracking systems to ensure systems are working fully and highlight any concerns with those systems.

5. To alert managers and faculty heads of any issues or non-compliance with attendance registers.

6. To support the A Level coordinator, Tutorial manager, Faculty Heads and Heads of Learning in maintaining accurate records of contacts, follow up actions and impact.

7. To attend curriculum and learner tracking and other relevant meetings as appropriate.

8. To maintain accurate attendance and contact records

9. To provide general administrative support as may be required by the line manager

10. To use a range of ICT-based systems and software (eg EBS, Excel) to ensure that tracking, monitoring and referral takes place.