2nd / 3rd Line Sharepoint Application Support Analyst / Officer

1st / 2nd Line SharePoint Application Support – Subject Matter Expert (SME)

2nd / 3rd Line Application Support (SharePoint)

Leading Investment Bank based in London, UK urgently seeks 2nd / 3rd Line SharePoint Application Support Analyst/ Officer to act as SME for the SharePoint and Workflow Manager.

Key Responsibilities / Accountabilities

Lead technical support resource for the SharePoint 2013 service

Be the escalation point for all SharePoint incidents and planned changes.

Technically manage problems (e.g. poor performance) and faults (e.g. system failure) occurring in the operation of hardware and software – especially those requiring greater installation expertise.

Provide specialist guidance and some supervision to less experienced colleagues.

Analyses work in progress, takes action to ensure targets are met within safety and quality procedures, including hand-over to client where appropriate.

Create and develop workflows for ESO and the business to help ease procedural time delays assisting the business with their MTBP.

Work Experience (Essential)

Experienced supporting application and infrastructure SharePoint deployments in a large scale corporate
environment including experience of supporting at least one current operating system environment.

Planning own work and the work of others (including third parties) to ensure delivery to time and cost.

Experienced in working in a high pressure environment to deliver a first class BAU Service.

Developing SharePoint applications and workflows to enhance business delivery.

Application deployment using workflow manager

Functional / Technical Competencies (Essential)

Ability to coach and mentor others to address day to day faults ranging from user maintenance and desktop performance to high visibility faults impacting many users.

Experience using Backup & Restore tools and diagnosis of backup failures to identify permanent resolutions for reoccurring faults.

Can create instructions or follow agreed plans to deliver hardware and/or software change. Documents actions required for simple and complex problems, confirms correct functionality of hardware and software installations,
coaching others where required and advises supervisor and, if appropriate, users of progress.

Identifies areas where improved management information can protect the delivery of service and works with others to define processes to routinely collect information and records. Reports and escalates unforeseen or exceptional events.

If this sounds like a project you could deliver on given your previous / current experience, please send your CV for a call back and an opportunity to discuss the role in more detail.

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