Policy Document Administrator

Our client is looking for a Policy Documentation Administrator to support the QGU management Team in the creation, administration and development of new schemes / initiatives and the implementation of updated policies for the company

Overview of Responsibilities

* To write and proof read insurance documentation liaising with a number of departments within the business to aid the development of the new schemes.
* To input data accurately and maintain records efficiently, providing general administration and clerical support for QGU (including the HVS scheme).
* To maintain a detailed knowledge of the working practices of the company including applications, folder structures as well technical and legal requirements and responsibilities.
* To take incoming calls from Sales team, brokers, Insurers.
* To make outgoing calls as required to the above parties and liaise with internal departments as and when required.
* To assist in developing efficient processes to deal with all new applications, operating in line with TCF and general FCA principles.
* To adhere to all QGU processes, ensuring applications are dealt with efficiently and relevant referrals to Line Manager and/or Technical Surveyors are made as appropriate.
* To use in house system and all other necessary applications to log, track and pro-actively manage risks and documents.
* To maintain professional competence by complying at all times with the Company’s Training and Competency Procedures.
* To undertake any other duties as reasonably required.

Experience / Skills

* Good knowledge of the Company’s systems and procedures
* Working knowledge of FCA Regulations
* Proven experience of understanding the importance of providing excellent customer service
* A general understanding of the insurance market and related products
* A good understanding of latent defects principles
* Ability to deal professionally with clients/management/staff at all levels
* To be self-motivated and develop ability to motivate others
* Excellent communication skills, written and oral
* Achievement or target focused to be able to meet deadlines and manage own workload within agreed parameters.

Salary: £26,000per year

Cordant is acting as an Employment Agency in relation to this vacancy.