Operations Supervisor

Salary: £33,600 per year

My long established ACS accredited client provides a portfolio of manned guarding services for a varied but prestigious client base in the Thames Valley and Home Counties with a particular emphasis towards customer service and contract retention. They are now looking to appoint a dedicated and highly organised Operations Supervisor to be based at the company’s High Wycombe head office. The role is essential to the effective running of the operation and will consist of regular engagement and communications with Security Officers and managing the Mobile Patrol team. This will suit someone who is able to work in a flexible manner as the role requires day, night and weekend working (the role holder manages their own diary to ensure they see the right people at the right times). 

Typical Duties:

• Complete site visit reports and pass to the relevant Manager for review
• Conduct all officer welfare inspections and maintain the Key Performance Indicator relating to this 
• Provide support and assistance to any staff member experiencing difficulties and where necessary escalate to the Account Manager 
• Conduct annual performance appraisals for Mobile Patrol Officers
• Recruit and Induct Mobile Patrol Officers and arrange appropriate training 
• Investigation of accidents and near misses
• Investigation assistance for discipline and grievance issues
• Assist with the uniform delivery for employees 
• Provide On Call / Out of Hours support as part of the operation team – one week in four 
• Perform quarterly key checks for both static locations and keyholding / mobile keys
• Due to the nature of the security industry other duties may be required from time to time

Skills Required

• Excellent interpersonal skills
• Excellent planning abilities and time management skills
• Strong communication skills 
• A logical but flexible style of approach
• Good record keeping skills
• Self-motivated 
• Able to make decisions in a variety of circumstances
• Good IT skills to allow competent use of Word, Excel and databases 
• Ability to manage paperwork and filing systems effectively

The ideal candidates should have:

• Experience within the security industry
• A Front Line SIA Licence, however we will consider applicants without an SIA Licence who will be prepared to undertake the relevant training.

 Please note that due to the nature of the roles, all successful candidates will be required to be security screened in accordance with BS 7858 and as such will need to have a five-year checkable employment or educational history or able to provide evidence of any periods of unemployment.

Salary £33,600, 20 days annual leave plus bank holidays, paid training, access to an employer contributed pension scheme, employee discount scheme and company sick pay. company vehicle, laptop and mobile phone are provided. 

We do try to reply to each application personally, however as you can appreciate we receive a high number of applications for each role we handle and it is not always possible to do this. Therefore if we do not contact you within seven days your application for this particular role has not been successful. However we have retained your CV and we will advise you of future roles that may be of interest. Fairford Associates operates as an Employment Agency introducing work-seekers to client employers for direct employment by those employers.