Operations Coordinator

Excellent opportunity to work for a growing company based in Theale. You will work in a busy team responsible for booking engineer appointments for servicing and repairs of medical equipment. Our client needs a candidate with strong customer service skills and if you have allocated engineer work that would be a distinct advantage.

The role:

Primarily to processes Customer calls and parts requests
Ensuring at all times the correct SLA is applied to the correct asset
Maintaining records in the computerised management system
Coordinating responses, sourcing activities and Engineer allocation
Regularly updating customers within contractual timeframes
Ensuring that Engineers respond in a timely manner to requests
Proactively monitoring and managing customer expectations
Actively communicating with management to ensure profitability
Taking stewardship of triage, open tasks and parts requests to expedite closure within expected time frames
Controlling Engineering resource levels to maintain satisfactory cover levels that meet demand at all times.
Communicating with management to ensure services levels are maintained
Generating work estimates when required and expediting PO requests.
Ensuring complete work on PO is update and reported to finance.

The person:

Excellent telephone skills and ability to communicate effectively when dealing with internal and external clients of all levels
Intermediate IT skills to include Excel, Word and Outlook
Must be self-motivated with a flexible can do attitude and ability to work under pressure
Attention to detail
Good timekeeping
Good inter-personal skills, must be able to work as part of a team as well as individually
Ability to delegate

Hours of work 8am to 6pm on a rota basis Monday to Friday. The team are also required to cover on call rotas for weekend cover, (you will take home a phone and lap top and only cover one day over a weekend). Due to the size of the team you will only be required to be on call 1 weekend in 6.