Operations Coordinator (French Speaking)

Operations Coordinator (French Speaking)

Location: Ashford, Middlesex TW15
Salary: £26,000 – £30,000per year
Job Type – Permanent, Full Time
Date 10th November 2014

Reference LUPP/ash/FrOpsCo1114

We are a specialist logistics solutions company providing specialist transport, engineering, warehousing & management for medical, computer, print & other hi-tech industries.

Through a continuous investment in technology solutions & logistical resources, we have built a foundation of knowledge & expertise that enables the business to deliver an unrivalled range of value-added logistics services.

We are looking to recruit an Operations Co-Ordinator (French Speaking) to join our team based in Ashford, Middlesex (TW15) near Heathrow Airport.

Summary

To coordinate the deliveries, installations and other services for several key customer accounts across Europe, using existing and new partners.

Main Activities
– Act as main point of contact for European customer enquiries and services
– Coordinate all service activities in Europe and plan service delivery using service partners
– Act as the initial point of escalation for customer issues and problems
– Ensure that an excellent Customer relationship is maintained at all times
– Manage the day-to-day relationship with customers to ensure that their deliveries, installations and queries are dealt with in professional and timely manner
– Ensure there is excellent communication, internally, with customers and suppliers
– Provide relevant customer performance reports as required
– Attend customer meetings as required
– Work closely with other departments to achieve customer targets
– Work closely with and liaise with Account Managers to ensure customer satisfaction and commercial development
– Provide quotations to customers on request
– Order services as required from third party suppliers in relation to customer`s requirements
– Troubleshoot problems arising with service deliveries and provide solutions or work-arounds
– Bill customer orders on completion of service delivery
– Be available on-call (via mobile) during customer service delivery out of business hours

Key Skills and Experience
– Fluent in at French and English, other languages would be an advantage
– Previous experience of working with partners across Europe is desirable
– Previous experience in a multi-lingual customer service role is essential
– Good interpersonal skills and customer management relationship skills
– Good general level of education
– Good IT skills, especially Excel

To be considered for this position, please click `Apply` to submit your CV and covering letter detailing why you think you are suitable for this position.

If you do not hear from the HR Department within 2 weeks of submitting your application, then you have not been successful on this occasion.