French Speaking Technical Customer Support
Full job description
First Recruitment Services
Salary: £26,000 per year
An exciting French Speaking Technical Customer Support vacancy is available in Brighton, working on the helpdesk, supporting customers both in France and in the UK with software and hardware issues relating to the company’s products where you’ll be working as part of a fun and growing 1st Line team.
We are looking for experience in Customer Service, ideally with Technical Products, or experience in 1st Line Support, IT Helpdesk or a similar. Fluent French and English language, written and spoken is essential for this role.
Duties include:
* Providing first line customer service to offer product support to Technical, Sales and Returns enquiries by phone, in writing or on Skype
* Handling Technical enquiries for both Software and Hardware (IT/Electronics)
* Providing excellent Customer Service with Technical/IT based products
* Advising of other suitable products and upgrades as necessary
The successful candidate will need:
* Excellent Customer Service skills and ideally previous experience in Customer Services whether it be call centre or retail based
* An interest, qualification or experience in IT, Electronics or Technology in general
* Ideally previous Technical Support experience but this is not essential
* Fluent French and English language skills
The role is permanent working 8.5 hour days between the hours of 7am and 7pm Monday to Friday as well as very occasional Saturday mornings on a rota basis.
The salary is between £26,000 dependent on skills and experience plus bonus based on attendance and customer satisfaction as well as a great working atmosphere, fantastic benefits and future progression opportunities.
First Recruitment Services Ltd is acting as an employment agency.
To apply for this job please visit definitejobs.co.uk.