Operations Coordinator / Dispatcher

Salary: £26,000 – £26,400 per year

Location: Nr Ferndown

Salary: £26,000 – £26,400per year

My client is now URGENTLY seeking an experienced and mature Operations Co-Ordinator/Dispatcher to join their long standing team.

NEED TO BE A CAR DRIVER

The role is an integral one and will see you taking charge and responsibility for all customer facing actions – over the phone, email etc.

You will be responsible for co-ordinating their engineers, scheduling in jobs and repairs with the customers and having the ability to priorise different customer jobs as they arise. The workload is fast moving.

The successful candiidate will be able to multi task, be able to keep calm in a highly pressurised environment and have the ability to talk proactively to clients. Excellent communication and IT skills go without saying.

You will be reponsible for pushing faults through to the correct engineer, keeping customers updating regarding progres reports and proactively managing the communication around any delays to the service. You will also be constantly monitoring Service Level Agreements to ensure that agreed targets are met

If you have any form of IT/Technical or Telecoms knowlege this would be prefered but is not essential. However you MUST be adaptable to change, be enthusiastic and have good geographicl knowledge.

They are looking for someone who can start within the next 2 weeks ideally.