Operations Administrator – After Sales

My client provides a range of market leading credit and debit card payment solutions to small and medium sized businesses within the UK.

Working as part of the department`s Retentions division, the Operations Administrator will be responsible for providing first-line and on-going support to all customer accounts. You will be responsible for:

– Quickly developing knowledge of the industry and practices of the role

– Quickly develop an understanding on the account termination and debt collection process

– Provide end to end support for all customer queries from the initial call to resolution

– Outbound support to customers to ensure smooth transition of service delivery

– Deal with customer complaints in a timely manner

– Liaise with internal customers in order to enhance the customer experience

:

– Debt collection

– Credit control

– Objection handling

– IT skills – MS Word specifically, and in-house databases

– Customer service

– Customer-facing roles

– Telephone-based work

– Complaints-based work

Person Specification:

Self-motivated with a positive approach to targets, whilst being supportive to the department manager and determination to adhere to daily and monthly KPI`s. Someone with excellent attention to detail and the ability to always produce accurate work which is clear and complete, with excellent verbal, written and communication skills whilst building rapport. Solid organizational skills and good communication with clients, someone with high energy, who can multi task and prioritise a busy workload!

If this role sounds of interest, please don’t hesitate to call Ash Wells at Pertemps Commercial, Reading or follow the relevant links. Quote the reference AW/2304417/P.

Pertemps is an equal opportunity employer. Candidates must be eligible to work in the UK full time without restriction. Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within five days please assume that on this occasion your application has not been successful.