Network Support Engineer

Salary: £40,800 – £44,400 per year

The Role

The Network Support Team are responsible for ensuring efficient trouble-shooting of issues arising in our clients customers networks so that a high level of customer service and Service Level Agreements standards can be met, along with providing technical expertise that assures the performance and configuration of the systems meets all requirements.

The role is wSSide ranging across mobile and IP based technologies and a broad range of experience would be useful for this role. The post holder will be required to provide a customer-facing service covering all aspects of Network Support with particular focus on the radio and mobile aspects of the systems. Our client is covering
systems that provide 2G, 3G, 4G and 5G service to our customers, along with being a leading UK provider of Mobile Private Networks in 4G and 5G.

Your working week will be extremely varied – you may be visiting our sites using your expertise to investigate issues that no-one else can fix or working remotely on tasks from new system setup through to fault diagnosis and resolution.

The Company will support the postholder with appropriate internal and external training programmes. We are an early stage fast growth Company and the rewards in terms of experience, learning, challenge, and rapid career development are there for a self starter with a flexible approach and willingness to work hard.

Responsibilities

* Act as Subject Matter Expert for all aspects of the system relating to radio, mobiles and RF, with ability to lead the Level 2/3 investigations in these areas

* Provide comprehensive trouble-shooting support services to the Company’s customers

* Perform site visits where necessary to resolve client issues

* Ensure Service Level Agreements are met for our customer issues

* Actively contribute to Help Desk and NOC processes and guidelines in support of system quality

* Ensure issues are investigated and escalated internally as necessary

Required Knowledge & Skills

* 2+ years’ experience in 2G, 3G and 4G mobile systems, possibly as Radio Planning or Optimisation Engineer and ideally with 5G understanding

* Hands-on expertise in areas of telecommunications covering mobile test tools such as TEMS along with call/data analysis and optimisation

* You will have a keen and demonstrable interest in technology, mobile networks, Internet, security, especially mobile communications and IT/IP based systems.

* Knowledge of IT level administration such as ITIL including service desk support methods, SLAs, escalations etc would also be preferable

* Good communication skills, written, verbal and presentation

* Innovative, keen to make suggestions

* A self-starter – evidence of self-learning, keen to progress and develop

* Calm manner, ability to prioritise and work to deadlines

* Extremely customer focused with good customer and stakeholder management skills.

* Hard working, keen, and enthusiastic team player

* Higher education qualified, preferably degree or equivalent though we value your real-life experience and the intelligence you will bring to our Client

* Possession of clean UK driving license to allow travel to customer sites both in London are but occasionally throughout UK

If the role sounds of interest, please get in touch today – EH20 Group