Mortgage Office Administrator

MBU OFFICE ADMINISTRATOR

LEIGHTON BUZZARD – LEADING UK ESTATE AGENTS

Connells are one of the UK’s leading Estate Agents being part of the Connells Group inc. Sequence with over 510 High Street Branches. We are currently looking to recruit Office Administrators for our Mortgage Business Unit based in Leighton Buzzard.

Key Responsibilities:

Dealing with incoming and outgoing telephone calls from/to Lenders, Solicitors, and Insurance Companies throughout the day.
Write notes on all telephone conversations, recording details of the conversation on MUMs.
Update MUMs system with any data received via email or in the post
Investigate and respond to queries received (post/email/telephone)
Input new mortgage cases onto MUMs system.
Carry out all checks in line with MBU process, making contact with relevant parties if further information required
Maintain constant contact with all parties, relevant to the case to ensure mortgage and insurance documentation is complete in preparation for exchange of contracts

Skills Required:

The ability to multitask in a busy, high workload office environment is essential.
At all times the Office Administrator must adopt a professional attitude and approach to your dealings with all parties.
You will need to be a confident and outgoing team player that is able to demonstrate ability to prioritise and organise appropriately. We require an individual who can multi-task, demonstrating mental agility to deal with more than one job at a time, whilst being accurate, numerate and having a good eye for detail.
Excellent communication skills, both verbal and in writing, are essential as is a good telephone manner.
You will be required to adopt a conscientious approach and be able to work under pressure with minimum supervision.
An innovative approach to problem solving would be an advantage.
Flexibility is also required to work additional hours when required to ensure service standards are met.
Basic computer awareness is essential, as is the ability to type accurately and quickly.