IT Support Technician (1st / 2nd Line)

Salary: £30,000 – £31,200 per year

Our client is a very successful IT Support company based in the centre of Manchester. A team of qualified engineers deliver high levels of service and satisfaction to many clients in the North West. We are now helping them to find a new person to join the team, working on first and second line support.

PURPOSE OF ROLE:

To provide a single point of contact for the external and internal customers’ and users’ ensuring efficient and prompt handling of all incoming requests for services ensuring high levels of customer satisfaction.

PRINCIPLE RESPONSIBILITIES:-

* Providing support via telephone, remote access and on-site service

* Resolving service requests relating to PC, network, infrastructure, hardware and software problems

* Working within the helpdesk systems to accurately record, track and update tickets and to keep customers updated

* Working within the monitoring software to proactively identify and head-off potential issues

* Promote high levels ensuring excellent communication channels

* Manage the lifecycle of all incoming requests through to successful resolution including managing request priorities and target resolutions accordingly.

This is a good opportunity to work for an excellent company who pride themselves on high staff retention and always offer good support. In addition to excellent IT skills, it is important that applicants have worked for a similar type of IT support company in one or more previous roles.

To apply for this role please submit an application to Jon Becker of Acsol Recruitment.