2nd Line Support Engineer
Full job description
Verticality
Salary: £33,600 – £38,400 per year
2nd Line Support Engineer, MS Lync,VOIP, Video, Audio
Anywhere, WebEx, UC:Audio: Avaya,Bluejeans,(VoIP, TCP/IP, SIP)
Do you want to work for a Global Collaboration and Conferencing business, supporting some of the UKs leading businesses?
Seeking support engineers with experince supporting external clients on UC, VOIP, AV, VC, Networking issues
Responsibilities
Provide high level customer support at 2nd line level to internal and external service users
Technical support on collaboration products and services; Audio, Web, UC and Video services. (Examples: Web: Anywhere, WebEx, UC: MS Lync,Avaya and proprietary platforms, Video: Bluejeans and Vidyo).
Ensure effective Incident Management in line with defined SLA commitments
Experience Required for the role
2 to 3 years` experience in ICT support in a service provider environment
Degree in Computer Science or equivalent experience
‐ Excellent Communications skills
‐ MS Lync experience is a strong advantage
‐ Network protocol knowledge to medium level (VoIP, TCP/IP, SIP)
‐ Knowledgeable in supporting IP networking; enterprise voice solutions, VoIP technology, IPSec, TDM Voice, VoIP CPE, soft switches, session border controllers, routers and firewalls
‐ MS windows knowledge and demonstrable experience.
‐ Windows Active Directory administration
To apply for this job please visit definitejobs.co.uk.