IT Helpdesk Support and Administrator

Outline of Job Role –

·Maintain all ICT equipment and computer network hardware and software, including servers, switches, routers, firewalls, printers, photocopiers, telecom systems and mobile phones
·Project Manage IT development projects, including upgrades to business systems (Navision), customer ordering solutions (B2B, B2C and electronic order platforms) and CRM implementation.
·Maintain the company website and broadband services
·Maintain security of files and folders on user level basis and ensure virus protection
·Perform backups and manage backup devices
·Provide support and training for users, including software support (Navision / Excel etc)
·Provide support for barcode scanners and wireless devices
·Set up new user accounts and maintain access rights and directories on the server
·Provide remote support to Field-based Sales Representatives and the International office based in India
·Manage and configure company laptops and computers, and troubleshoot performance issues
·Manage and configure Blackberry mobiles and enterprise activations
·Maintain software licences
·Negotiate and renew contracts, ensuring cost effective options are reviewed
·IT administration, including asset management, maintenance of IT supplies (e.g. printer cartridges, consumables), the equipment in the Comms room and IT documentation (e.g. disaster recovery plans)
·Deal with IT issues and queries

Experience Required –

oPrevious experience of working in a standalone IT role, or helpdesk support and IT administration.
oMust have experience of Windows 2003 and 2008 server, and Active Directory
oMust have strong knowledge of Window XP and Windows 7 operating systems
oMust have extensive knowledge of MS Office 2003, 2007 and 2010 versions
oExperience of troubleshooting printers, photocopiers and scanning devices
oExperience in patching and cabling
oExperience of MS Dynamics Navision (ERP) system preferred
oMust have experience in using Blackberry Enterprise servers
oGood understanding of computer hardware and general software
oKnowledge of VOIP system is an advantage but not essential
oAccurate, methodical and excellent attention to detail.
oClear communication skills – able to liaise with third part vendors and engineers.
oAble to work flexibly (in terms of hours and tasks)
oResilient – prepared to meet and accept challenges.
oA Microsoft accreditation is desirable but not essential
oMAC experience is desirable but not essential

If you have the above experience –
Spring Personnel Ltd is acting as an Employment Business in relation to this vacancy.

Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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