Part-Time Internal Helpdesk Administrator

Skills: Contact centre / helpdesk / customer service experience, excellent organiser, operational and methodical.
Hours: Monday, Thursday and Friday 8:30am – 5:30pm

Our client is a successful construction, development, maintenance, investment and management group operating throughout southern England. They are a multi-talented organisation, working across a wide range of market sectors within the built environment.

The Role

Our client are offering a great new opportunity for a part-time Helpdesk Administrator to join a busy team, which provides support to four operating companies. This role will involve logging calls from internal users via telephone calls and emails and allocating these to the appropriate Support Specialists whilst ensuring key system information kept up to date.

Other responsibilities include:
• Responsible for the ordering of equipment and services including obtaining initial quotes, authorisation and invoice matching and recording.
• You will also administer the organisations mobile phone estate including allocation of ongoing costs.
• Other administration duties include responsibility for legal contracts, Diary, budget system, customer satisfaction survey system’s, RML’s MDA estate as well as Starters/Leavers system in conjunction with the Asset Management System.

This is a part-time role working Tuesday, Thursday and Friday, 8:30am to 5:30pm.

The Candidate

Demonstrating your excellent interpersonal and communication skills, you will have a positive attitude, with a ‘can do’ approach to work which is essential in this role, as is your exceptional customer service skills, and an ability to see things from others perspective.

You will have proven strong organisational, administrative and documentation skills, and the ability to effectively prioritise and execute tasks within a high pressure environment.

Ideally candidates will be from a help-desk background, either within an internal helpdesk, contact centre or customer service position. You will have an active interest in Technology and demonstrate excellent telephone and written communications skills.

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.

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