Indonesian Speaking Customer Service Representatives

Client Profile:

Are you a fluent Indonesian speaker / Bahasa Indonesian with a passion for Customer Services? We have an excellent opportunity within a leading, international outsourcing company for a number of Indonesian speaking Customer Service Executives / Bahasa speaking Customer Service Executives based in their Yorkshire office, for an immediate start. This role is a hybrid of inbound customer service, outbound telemarketing, and back office administration duties, and we are looking for an energetic and enthusiastic professional with previous experience in similar roles.

Role Description:

The Indonesian speaking Customer Service Executive / Bahasa speaking Customer Service Representatives will offer an outstanding customer experience via telephone and email, handling both inbound and outbound customer queries. You will deliver an accurate, polite, competent and professional service via all channels. You will proactively follow up all queries through to a successful conclusion.
You will also assist in data-inputting to clients` programs and other back office tasks, taking pride in the quality and accuracy of the administrative work you deliver.
The Indonesian speaking Customer Service Executive / Bahasa speaking Customer Service Representatives will assist in supporting other team members, keeping team motivation and morale high whilst working in a fast paced role.

Person Specification:

-Fluent in Indonesian / Bahasa Indonesia to native quality.
-Fluent in English to business level, both written and spoken.
-Motivated by results an able to work to targets, KPIs and service levels
-At least 6 months` experience in a contact centre environment, whether in customer service, or telesales / telemarketing.
-Friendly, personable with a high personal energy.
-Educated to degree level or equivalent.
-Excellent interpersonal skills: able to interact successfully with team members and clients alike
-A positive attitude to work; able to self motivate and encourage others
-Diligent, results-orientated and flexible to work to changing requirements.

Additional Information

Talent Quest Ltd is a specialist recruitment consultancy service specialising in Digital, Media, Creative, PR, Marketing, Market Research & Insight as well as multilingual & supporting functions. Registered offices in the UK. We are also members of the Recruitment and Employment Confederation (REC) and adhere to strict professional practice. We always strive for the highest standards of service however, with the number of applications we receive for some of our vacancies, it is not always possible to get back to everyone individually. If you do not hear from us within 4 days, it means in this instance your application has not been taken any further. We hope that you will apply again for any positions that interest you in the future.