Imt Bc / Dr Storage and Server Technical Architect

“• Takes a lead role in the design of IT services demonstrating a high level of understanding with respect to customer drivers, customer requirements, contractual agreements, service architecture and service management. • Full understanding of the Business Continuity and Disaster Recovery philosophies. • Production of a Service Model to support Operational teams in the delivery of IT services • Extensive experience in designing, developing and implementing sustainable and scale-able service management processes and procedures. • Translating customer requirements and contractual obligations into a Service Design that describes the scope of services, delivery model(s), people, processes, SLAs and supporting OLAs to provide the basis for transition into BAU • To produce or update the customer specific contractual agreement and gain sign off from the customer. • Experience in selecting and applying service management principles, policies and techniques in client operational environments. • Customer focussed with ability to identify and understand the (internal and/or external) customer’s needs. • Experience of working at a senior Operations management level. • Experience of working in large change programmes in a leadership role. • Able to adapt to change at short notice. • Creative problem solving and analysis skills • Assertive in potentially difficult situations, engaging diplomacy where necessary. • Excellent verbal and written communication, influencing and interpersonal skills. • Able to demonstrate attention to detail and accuracy. • Supports project manager in understanding any service risks, dependencies, issues and their impact, mitigating those within their scope. • Champions service management and associated processes and procedures within Surrey County Council, operating within the ITIL and compliant with ISO2000 • Works closely with Project Management to lead on service elements of delivery to enable the operations transition team to transition the service into live production. • Works closely with the Operations Transition to ensure that implemented or changed services are capable of delivering to target service levels and performance indicators. • Contributes to the Service Management service acceptance process by working closely with the Operations Transitions team. • Able to perform peer reviews, audits, standards compliance checks and due diligence as required. • Ability in project management and prioritisation of work • Highly computer literate with experience of using all MS Office products on a regular basis for an office or technical environment • Experience of working with customers on the telephone and face to face • Experienced with creating customer documentation • Willing to travel to customers where necessary “”Network Infrastructure Cisco Nexus NX-OS 4.2 6.2.12 PSN Network Security VMware 5.0, 5.1,5.5,6.x IBM/Lenovo X Series Servers VCOPs/Operations Management ISO 27001 ISO 20000 Enterprise class Storage Area Networks including IBM Storwise HP 3Par Netapp Business Continuity and Disaster Recovery Windows Server 2008R2 Windows Server 2012 Linux Unix HyperV Virtualization using Windows Server 2012 Core HyperV Virtualization using Windows Server 2008 Core OES File Servers and E-Directory management 2012 AD design and Managing and Active Directory forest trusts SQL virtualization using Microsoft best practices documentation. VMware P-V ”