Housing Officer

A rare and exciting opportunity to join one of our Housing Associations based in London!

Do you have previous experience as a Housing Officer?

Are you an organised person with a passion for good customer service, and with a problem solving approach?

Then this could be the position for you! Our client is looking for a Housing Officer to act as the main point of contact for residents, and be accountable for delivering services to residents based in West London.

You must hold a valid driving licence and have access to your own vehicle.

Main Responsibilities: –

*Provide an excellent personal landlord service to residents in a small patch of homes, including regular communication and meetings with residents at their home (at least annually)
*Welcome new residents to the service, including a personal meeting in their homes, ensuring any issues are sorted out, and the level of customer service is high
*Ensure any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessary
*Ensure properties are maintained in a good condition by diagnosing, ordering and managing necessary repairs
*Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with estate manager, contractors, cleaners or caretakers as required
*Let homes and manage re-lets ensuring empty homes are let as soon as possible and at the standard required
*Effectively manage the income and expenditure for all the properties on your patch
*Manage and monitor a repairs budget ensuring it works within financial regulations and is to the best value from contractors
*Collect rent and manage rent accounts, taking appropriate action to recover debt and referring cases to legal action where needed
*Calculate housing benefit entitlement for new residents and ensure residents have access to good benefit and debt advice

The Ideal Candidate: –

*Probes and gathers enough relevant information to understand situations, and suggest clear and practical solutions based upon the analysis
*Has the ability to express ideas or facts clearly, and to persuade others
*Shows confidence in performing their role independently
*Makes controlled and effective responses in stressful and difficult situations
*Is focused on achieving results to the required standards or higher
*Perseveres with an issue or problem until the matter is settled
*Exceeds customer expectations by displaying commitment to deliver good customer service

Experience required: –

*A DBS would be desirable, or the willingness to apply for one.
*Previous experience as a Housing Officer is essential
*Willingness to work evenings and weekends when required
*Excellent PC skills including Microsoft Word and Excel, email and calendar systems
*You must hold a valid driving licence and have access to your own vehicle.

If this is the role for you then please apply today!
Due to a large number of applicants, please be aware that only successful candidates will be contacted.
Adecco is an equal opportunities provider.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.