Helpdesk

Salary: £26,000 – £26,400 per year

Customer Support Technician

Permanent

Full-Time; Monday – Friday – 8am-4:30pm or 9:30am-6pm

Benefits

• 25 days leave + bank holidays, option to Buy/Sell holidays
• Company Bonus
• Progression ladder
• Salary reviews

Key Responsibilities:

This new role will encompass a range of key customer service activities providing support to both telecom end users and channel partners. The role will act as prime customer contact point for all customer query types e.g. faults and provisioning. This role will be targeted against first time fix, and for any activity which requires hand off to other areas for action (e.g. 2nd/3rd line fault teams) the Customer Care team will be responsible for managing the completion of any activity to SLA and keeping the customer informed throughout the process.

Support will be provided across a range of products and a high degree of technical knowledge as well as the ability to articulate in a language understood by end users (potentially without a detailed understanding of the technology) will be essential. In particular knowledge of broadband/data services will be key.