Haulage Helpdesk Coordinator

Salary: £26,000 per year

Direct Response Employment Services are delighted to be supporting our national client in the recruitment of a Haulage Helpdesk Coordinator to join the team. 

This is a temporary role up until early part of 2023 although could lead to a permanent role for the right candidate with your main duties as follows. 

• Receive and report on any haulier complaints or defective or returned materials. 
• Monitor waiting times and report on any excessive waiting times. 
• Work with the production teams to ensure effective and correct payments to hauliers. 
• Liaising with finance, planning and the transport team to reduce haulier queries. 
• Understand and refer to relevant systems in order to resolve mileage and address issues. 
• Liaising with hauliers and providing updates via phone and text in order to keep hauliers updated on queries. 
• Take receipt of haulier queries and ensure logs are updated accurately and checking special rates where applicable. 

To be considered for this role you will have previous administrative experience and be IT literate, experience within a similar role or within the transport industry would be an advantage but not essential. 

This role is working 37.5 hours per week Monday – Friday and we are ideally looking for someone who is immediately available for this role.