IT Helpdesk

Salary: £28,800 – £33,600 per year

Climb Recruitment are currently working with a leading company in the Sheffield area

The IT Helpdesk Administrator/Technician will be working in a fast-paced environment dealing with day-to-day issues related to hardware and software, the role will be a mix of office and home working consisting of but limited to typical day-to-day duties of:-

* Working within the IT team to troubleshoot internal computer and server issues in a busy 100+ user environment.

* Will need to diagnose and repair computer hardware and software related issues on the company domain including laptops, printers, mobiles etc.

* Will be required and competent in building computers for domain users

* o Laptops

* o Tablets

* o Mobile Phones

* Ability to understand and meet internal SLAs

* Deal with regular IT issues that are raised as helpdesk tickets.

* Diagnose computer errors and provide technical support.

* Troubleshoot software, hardware, and limited network issues.

* Train end-users how to setup and use Software

* Recover files from a data back up if required.

* Install, configure and upgrade PC software and operating systems.

* Clean and repair computer hardware, such as laptops and printers.

* Remote IT help desk technicians provide technical support over the phone, Web or remote console to take control of end-users; computers to troubleshoot, diagnose and resolve issues.

* Liaise with HR to issue and recover IT equipment including mobile phones for new starters and leavers

* Liaise with Logistics to log and track all hardware on the asset register

* Source and procure new equipment as and when needed within budget constraints

SKILL SET REQUIREMENTS

 1st and 2nd line IT experience in a Windows infrastructure

 Windows 10 support skills
 Office 365 experience
 Active directory experience
 Software and hardware troubleshooting
 Printer troubleshooting
 Install and configure software
 Updating documentation
 Previous helpdesk experience
 Good administration skills

 Enjoy working with people
 Have good spoken and written communication skills
 Have good organising skills
 Have problem solving skills
 Be able to work accurately, with excellent attention to detail