Helpdesk Analyst / Customer Services – Travel

Helpdesk Analyst – Travel, Client Focused

I am looking for an experienced Helpdesk Analyst who has worked in a client facing capacity supporting software solutions. You will be dealing with customer issues and be looking to manoeuvre yourself into becoming a product expert, this will include dealing with day-to-day technical support issues so you need to have experience of IT Support. You will be providing guidance and assistance across the companies’ products functionality, be a problem solver as well as dealing with day-to-day operations and be expected to work directly with clients on the delivery and set up of systems from a configuration perspective.

You will need to possess a range of skills and experience to be considered for this position, these will include:-
*Previous experience in a client support environment as a Product Helpdesk Specialist or Customer Advisor, ideally within the travel sector.
*You will need experience within a software related B2B environment
*Previous experience within a technical capacity
*Experience of preparing and delivering presentations to customers
*Strong analytical, written and oral communication skills