Helpdesk Support
Full job description
Jam IT Consultancy LTD
Salary: £49,200 – £50,400 per year
Help Desk Engineer, 2nd Line Support, for a Global Intelligence Company.
4+ years of experience working in a help desk environment
Tech savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, mobile devices and other tech products
help desk Support Engineer, 2nd Line
Ability to diagnose and resolve basic technical issues
Proficiency in English
Excellent oral communication and writing skills
Customer-oriented and cool-tempered
BSc/BA in IT, Computer Science or relevant field
Available to provide afterhours support 24/7
Technical Requirements
Microsoft Windows Active Directory
Citrix XenDesktop VDI
iManage document management system
Avaya/Mitel phone system
Microsoft Exchange
Microsoft Teams
Microsoft Office
Adobe Acrobat
Various in-house developed web applications
Understanding of basic network/internet protocols
Knowledge of IOS and Android mobile devices
To apply for this job please visit definitejobs.co.uk.