Helpdesk Administrator for Student Accommodation

An exciting opportunity has arisen for a Helpdesk Administrator to join our client who provide student accommodation to international postgraduate students.

The role:
Provide excellent customer services to over 700 members through the efficient operation of the College helpdesk, and support FM Managers in the delivery of hard and soft FM contracts across 3 sites.

Key Responsibilities:
1. Manage helpdesk callers as the primary contact for facilities management related issues, and raise task sheets to approved contractors and suppliers
2. Speak to members face to face, and respond promptly and in a polite manner to all requests for services
3. Respond to members enquiries by telephone and email and record all complaints and compliments received about FM services
4. Follow up and chase outstanding task orders and update members and other stakeholders on the timescales for completing jobs liaising with the appropriate contractor
5. Inform the appropriate FM Manager of relevant non-compliance or problems. Record problems appropriately
6. Issue keys, security passes and contractor site induction information to operatives and third party service providers
7. Act as a fire marshall during evacuations, and support college reception staff and others, in the investigation of alarm activations
8. Provide general administrative duties, including, but not limited to, raising purchase orders and collating invoices for sign off; managing maintenance of post room equipment; renewing TV Licences and SKY subscriptions
9. Organise FM meetings, book meeting rooms and circulate agendas and minutes, as directed
10. Provide timely data from TOPdesk to support the delivery of the Hard FM and Soft FM contracts, and provide additional ad hoc reports as directed
11. Ensure all repair and maintenance programmes, including Preventive Planned Maintenance (PPM) are logged on TOPdesk, and there is follow up to ensure that all tasks are completed by the contractor
12. Carry out estate walkabouts and undertake ad hoc inspections to members rooms, as directed

Hours: This role will see you working on a shift basis between the hours of 7:30am-15:30pm and 11:00am-19:00pm

Duration: This role is initially a 4 week temporary full time role however there is a high possibility that this role will be extended.

The ideal candidate will have experience of working for either a higher education environment providing helpdesk support or experience in facilities management.

The candidate must also have strong IT literacy skills.

If you feel this all matches your experience then please apply with your CV ASAP!

Please note only successful candidates will be contacted.

Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.