Helpdesk Administrator

£16000 to £18000

Company information:

A family run business with more than 30 years in the industry, their approach to work is both personal and professional. They deliver a range of integrated mechanical and electrical services to support the buildings and infrastructure for many household names. Their reputation and skills have made them the number one choice for the design, installation and maintenance of engineering systems for buildings of all shapes and sizes.

The Helpdesk Administrator will be able to work well under pressure and understand the need for prompt allocation of works.

Key Duties:

• Plan and schedule engineers works.
• Updating and keeping customers informed on progression of work i.e
• Handle customer enquiries with a high standard of customer service
• Strong IT skills, including Microsoft packages and systems such as Vixen or CASH or TABS
• Liaising and maintaining good working relationships with engineers and customers whilst keeping both parties informed

You will also have:

• Experience within a similar type role essential, ideally within a facilities management or similar setting with the desire to provide excellent customer service
• First class communication skills with the ability to communicate at all levels and build relationships

This exciting role has become available due to business growth. They are looking to take on the right candidate as soon as possible.

£250 referral incentive:

If you know of anyone who you feel maybe suitable for this role we would welcome a personal or professional referral. We thank each successful referral with £250.

Niyaa People represent Building Services professionals seeking freelance or permanent employment across the Midlands region from our Birmingham office. We deal with a range of small, medium and large Contractors, Local Authorities, Charities and Housing Associations.

For a more comprehensive list of our temporary and permanent vacancies, please also visit us