Helpdesk Engineer

Duties:

· Communicating with customers via telephone, email and web-chat

· Connecting to customers’ PCs via remote control software

· Logging support calls and adding notes

· Keeping customers updated as to progress

· Monitoring servers and backups

Experience:

A minimum of 5 years’ commercial experience in a helpdesk and/or first line support role in a Microsoft Network environment would be an advantage.

The successful applicant will be familiar with and have some experience of all or some or the following:

· Microsoft Windows XP/Vista/7

· Microsoft Office 2003/2007/2010

· Desktop PC Hardware

· Notebook PC Hardware

· Network Switches and Routers

· Broadband Connections

· Printers and other peripherals

Other key strengths required include: excellent communication skills, attention to detail, consistency, interpersonal skills, ability to work unsupervised & under pressure, self-confidence, analysis, numeracy & literacy, prioritisation, a positive, professional & proactive approach.

Qualifications:

Required: O’ level/GCSE English & Maths

IT qualification: Any Microsoft qualifications will be advantageous.