2nd / 3rd Line Support Technician / Helpdesk Engineer

Job Title: 2nd / 3rd Line Support Technician / Helpdesk Engineer
Salary: £39,600plus Microsoft training and benefits
Location: Potters Bar, Hertfordshire
Skills: 2nd Line. 3rd Line. Helpdesk. IT Support. Managed Services Environment. MSP. Windows Server. Active Directory. Exchange. Routers, Firewalls, Switches. Cloud.

*Due to the nature of this role which involves some site visits, candidates must be a driver and a company vehicle will be provided.
Do you have solid experience of providing technical support within a helpdesk environment? Are you looking to work for a friendly IT Support Services company that works with a diverse customer base? Submit your CV today!

The 2nd / 3rd Line Support Technician / Helpdesk Engineer Role:
Is working for growing and successful IT Support Services organisation in the North London / Hertfordshire area. They are looking for an experienced Senior Helpdesk Technician with outstanding customer service, communication and interpersonal skills, who can act as the ‘face of IT” to internal and external customers.
Due to the nature of this role which involves some site visits, you must be a driver, although a company car will be provided. Parking is available on site.

The Senior Helpdesk Technician will be responsible for;
• Receiving, prioritising, documenting and actively resolving requests from clients in a timely manner
• Talking to clients on the telephone working in a busy and sometimes high pressure environment
• Overseeing and reviewing aspects of clients IT infrastructure including servers, switches, storage, security, software applications, external hosting, remote offices and backups

The Senior Helpdesk Support Candidate:
The successful candidate will have the following technical knowledge / experience;
• Experience of working in a Managed Services Environment / for an IT Reseller / MSP / IT Support Business
• Able to setup, install and troubleshoot networked printers, scanners, routers, access points and IP phones.
• Strong Active Directory, Exchange mailbox administration, group policies and domain controllers.
• Good knowledge of cloud solutions such as Google Apps, Office 365 and Hosted Desktop.
• Strong understanding of backups, backup software and restoration methods.
• Windows 7, 8, XP and Office 2013, 2010, 2007 and 2003 all to an advanced level.
• Windows Server 2003 / 2008 / 2012 administration, build and maintenance.

In return the client is offering a generous basic salary, excellent training including payment for certifications, with good benefits as well as the chance to gain exposure to a wide range of users and issues in order to expand your knowledge, in an organisation that is currently growing.

Skills: 2nd Line. 3rd Line. Helpdesk. IT Support. Managed Services Environment. MSP. Windows Server. Active Directory. Exchange. Routers, Firewalls, Switches. Cloud.

Due to the amount of CVs we receive we will only be able to contact you if your application is successful. YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.