German Speaking Customer Service Advisors

German Speaking Customer Service Advisors based in Liverpool City Centre

Working in partnership with a global footwear leader and the largest everyday shoe retailer in the world, we are recruiting German speaking Customer Service Advisors. This is an exciting opportunity to support a multicultural team in providing excellent customer service.

Your responsibilities as a German Speaking Customer Service Advisor:

•Handling all customer queries via a multi channel CRM system in a prompt and professional manner.
•Working with internal departments and distribution to resolve customer queries.
•Dealing with deliveries, returns and after sales queries.
•Ensuring personal Key Performance Indicators and Service Level Agreements are achieved.
•To comply with company Data Security and PCI regulations.

Your profile as a Customer Service Advisor:

•Excellent verbal/written communication skills in English and German language required
•Active listening skills/quick comprehension.
•Proven level of customer service: Ideally within a contact centre environment.
•Initiative and determination to see things through to completion.
•Experience of using CRM tools/software (desirable).
•Familiar with e-commerce and online purchasing.
•Regular user of the internet and social media.
•Computer literate with good knowledge and use of MS Office applications.
•Have a hands-on mentality while being able to flexibly adapt to changing priorities.
•Ability to describe complex circumstances.
•Build relationships with the customer whilst empathising with the customer’s query.
•Good conflict resolution skills and independent decision making.
•Passionate about retail and customer service.
•A team player.

Working hours: 37.50 per week

•Monday – Friday 8am-5pm (required to work 4 out of 5 days)
•Saturday 9am-4pm (required to work every Saturday)

Applicants must be fluent in German and English
And have proven experience in a similar role

This is an fulltime permanent position

Salary: £26,000 per year.00 plus a monthly language bonus of £26,000 per year plus performance bonus

Advertised AGY