Full Time Residential Caretaker / Handyman

Caretaker / Handyman for Residential Development
SW London
£16,000 – £17,000
Monday to Friday 8.00am – 4.00pm

RESPONSIBLE TO Property Manager
PURPOSE OF POST The Estate Operative is to act as custodian of the building and its curtilage. They are to foster good relations with the residents and ensure that the site is in a clean and presentable standard at all times.

DUTIES AND RESPONSIBILITIES
1. Site Management
* To play an active role as custodian of the building and its curtilage.
* To take responsibility for the presentation, cleanliness and safety of all the public areas.
* To interact with residents in a courteous, professional and helpful manner at all times.
* To ensure that any breaches of security or damage is reported to the management team/ relevant authorities.

2. Site Presentation
* Maintain cleanliness and tidiness of the Estate at all times, specifically in relation to litter picking, bin storage areas and car park cleanliness. All defects are to be reported to the Concierge/Property Manager on a daily basis.
* To ensure all basic M&E are at an operational standard (Light Bulb changing and Fuse changes). To report any other M&E issues to the Management team.
* Ensure all bin stores in the estate are clean and presentable and the refuse collections take place regularly.
* Personal Hygiene and presentation, including uniform are to be maintained to the highest standards at all times.
* The Concierge office is a place of business. Food must not be consumed behind the desk. Tools, Jackets and maintenance related items must not be left on display in the concierge office.

* To be responsible on a daily basis for the removal of litter, detritus and other site material from the communal areas of the development, paying specific attention to the courtyard, entrance areas, car parks and lifts.
* To ensure the building frontage is kept clean and tidy.

3. Record Keeping
* To provide and maintain and up to date log book or register, be it paper or PC calendar based to record all site issues as they arise but dealing specifically with the following:
A record of patrols and issues found on those patrols
Tasks to be completed by team members
Planned visits/permissions given to contractors
Temporary car park spaces

4. Security
* Patrol at regular intervals, checking all doors and external gates.
* Report any faults to the access/fire/CCTV systems to the appropriate contractors and the Management Team.
* Report and Health & Safety, communal/building defect from patrols.
* Report any damage to the building, or damage to residents’ possessions in public areas to the Property Manager.

5. Management if site contractors
* All contractors must have the correct authority to carry out repairs/works before commencement and be wearing appropriate branded Hi Vis Vests.

6. Routine
* To be aware and responsible for access and routine management of all approved contractors, such as cleaners, gardeners, service engineers and window cleaners.
* Window cleaning will take place on set dates and any access required to apartment must be arranged via Concierge.
* To check works carried out by such contractors on a regular basis.
* To report incidents of unsatisfactory work quality or poor working practice to the Property Manager.

7. Non routine (repairs, renewals and emergencies)
* Communal: Liaise with the Property Manager in relation to the instruction/timing of the contractor appointment.
* Apartments:. within apartments, all assistance and advice where practical must be rendered to the appropriate resident/contractor. At no time are estate operative permitted to authorise works within an apartment.
* No keys are to be issued in any circumstances to a contractor without the express permission of the resident (who has completed a signed indemnity form)

8. Site Signage
* To review, on a daily basis, any resident’s notice board and other communal areas ensuring all signage and notices are appropriate and correct.

9. Resident Liaison
* To form courteous and professional relationships.
* To assist a resident with any reasonable request.
Spring Personnel Ltd is acting as an Employment Agency in relation to this vacancy.

Spring Group plc is an Equal Opportunities employer; we welcome applicants from all backgrounds.
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