Digital Account Manager – Hybrid

Salary: £36,000 – £42,000 per year

Digital Account Manager – Hybrid Working

Fabulous opportunity for a creative account manager with previous agency experience, to join this award-winning digital agency.

This is a multi-award-winning digital marketing company, specialising in personalised and interactive videos solutions, based in brand new offices in the heart of London’s West End.

The team is made up of an eclectic mix of tech geeks, data gurus, connoisseurs in creativity and pragmatic account managers.

The goal? To improve customer communications through the power of video. (With the help of endless cups of Nespresso, unlimited stashes of biscuits and the beloved foosball table). Their client base includes some of the largest multinational companies, all using this agency’s service to achieve a range of marketing and servicing objectives.

Due to continued growth they are looking for an additional Account Manager to join the team in their brand new office in London’s West End. The role consists of overseeing the end-to-end delivery of innovative client campaigns, growing client relationships and pro-actively supporting the company’s growth by identifying new opportunities and developing strategies.

THE ROLE

Account Management:

Taking a lead in your clients’ marketing and advertising strategies

Understand customer requirements and needs to offer suitable solutions

Producing proposals and presentations for customers to land new campaigns

Promoting the expansionof business with existing clients through monthly or quarterly review meetings

Liaising with clients at a level on a day-to-day basis

Working with other managers to generate new accounts and grow the portfolio

Completing projects to a specific schedule and within an agreed budget using our project management software platform

Work collaboratively with both the creative studio team and development team

Ensuring issues are resolved in a timely manner and issue logs are created

Raise job bags, POs and invoices on the Management Information System.

Complete job level tracking of costs

Using your skills to push clients, and the agency, creatively and strategically

Monitoring client satisfaction post campaign and ensuring a high level of customer service

Department Manager:

Collate reports of team members and communicate overall quarterly/annual progress to management and external stakeholders

Leading a small team to provide excellent service and quality output

Key decision maker for client services

Continuously improving processes associated to the client services team

Inform the wider team of campaign and business updates during weekly meeting

Delegate responsibilities to your immediate team and track the status of projects

Helping to set and monitor KPI’s for the account management team.

Organise weekly catch ups with your direct report(s) to discuss campaign status and objectives

General Responsibilities:

Contribute to the overall growth of the company

Identify new opportunities where possible

Be the day to day point of contact for dedicated accounts

Identify new process improvement requirements and present business case to the senior management team for implementation

Provide updates to your line manager for weekly review meetings

Adhere to all health, safety and data regulatory requirements

Take part in table tennis competitions

Skills Required

Proven experience in client relationship management

A background in advertising, digital communications or marketing

The ability to plan and strategise at a level

A persuasive and confident approach to creative projects

Excellent written and oral communication skills

Effective team management capabilities

A keen attention to detail and budgetary restraints

Strong commercial acumen

Full awareness of creative processes and campaign management techniques

Solid understanding of budgeting and reporting on progress

Knowledge of performance evaluation techniques and metrics

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy

Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.