DevOps Service Delivery Manager

Salary: £72,000 – £96,000 per year

Are you a DevOps Service Delivery Manager looking to the take the next step in your career within a fast growth, people focused organisation who offer flexible working then this could be the role for you!

Ideally you would already have extensive knowledge DevOps practises within Service Delivery Management and ITIL and have worked within a fully Agile environment.

Location: Windsor (Fully Remote)

Job Title: DevOps Service Delivery Manager

Role Type: Full-Time Permanent

Salary: 60,000 – 80,000

Key Responsibilities

• Work with DevOps enabled cross-functional teams to support best practice incident and problem management, change and release management and monitoring, logging, and alerting for both production and non-production environments
• Produce DevOps and Service Management metrics and reports
• Assist cross-functional teams with problem management and retrospectives
• Assist cross-functional teams with change and release management – the path to live
• Support the cross-functional teams with the transition to live – service acceptance process.
• Ensure effective end-to-end service delivery of services through day-to-day interaction with established IT and Product teams

Essential knowledge/experience

• Sound knowledge of ITIL, Agile and DevOps including experience of Incident Management, Problem Management, and Change/Release Management
• A proven track-record of developing and delivering service improvements
• Proven and extensive experience of service management & application production support with knowledge of service recovery, incident and problem management
• Experience using service management, service monitoring, knowledge management, communication and workflow tools, e.g Jira Service Desk, etc.