Desktop Support Engineer

Salary: £90,000 per year

A tech-passionate Desktop Support Engineer with user-facing support experience and strong/broad tech skills is required by my client, a rapidly growing company in London, that provide integrated front to back-office services to investment managers, financial institutions and trading functions.
The IT team is primarily responsible for the maintenance and engineering of the firm’s global desktop and VDI environment, as well as providing telephone and user-facing support to the trade floor, VIPs and other offices. They are looking for someone who is happy to ‘roll up their sleeves’ in this varied ‘hands-on’ role, providing 1st-3rd Line support and getting involved in project work and engineering.
The successful applicant will be able to combine their industry experience with a vision for further development in a fast paced, dynamic and supportive environment.
Some ‘Good to have’ technologies/skills:
* Experience of Cloud
* Administration of VMWare Horizon VDI environment
* PowerShell
* Citrix
* Active Directory administration
* Good understanding of control principles – release, change management etc.
* Windows 10, Office 2010/Office 2016, TCP/IP (DNS, DHCP etc.)
* Understanding of build and client distribution architectures (SCCM)
* New user setup, hardware installation, permissions, application testing
* Software set-up, installation and documentation of support procedures
* Proactive monitoring of environment and PCs using various tools