Customer Services Team Leader

Salary: £36,000 – £42,000 per year

Pharmaceutical Customer Services Team Leader Opportunity – Northampton 

Opportunity:

Are you the Customer Services Team Leader my client is looking for? Have you directly managed a customer service department and employees? Have you managed internal and external stakeholders? Looking for your next career opportunity with great career progression? If yes then this is the role for you.

My client a global pharmaceutical manufacturing company are looking to recruit an experienced Customer Services Supervisor / Manager to manage the day-to-day operations in the Customer Service department. This includes the management of direct reports including performance reviews and development planning, Resource management. Daily operations control and KPI set-up and follow-up.

You will collaborate with all relevant stakeholders such as Planning/ Warehousing/ Sales and Customers to create a reliable, consistent, and positive customer experience. You will provide support to customers in the UKI region by leading a team of 18 direct reports.

Duties and responsibilities include:

• People management – performance and evaluation process management; direct and leading the team.
• Daily operations control – resource and team performance management.
• Leading continuous improvement efforts; People, Process, System.
• Managing internal and external stakeholders.
• Complaint management – root cause and analysis and corrective actions.
• Escalation management, focal point for the team, internal departments, and customers.
• Building strong relationships with internal/ external customers.
• Taking ownership of allocated projects and working in partnership with the Departmental Managers / Supervisors.

This is a full time permanent job opportunity based in Northampton working Monday to Friday, 9.00 am – 5.00 pm (with some flexibility). There is an excellent salary between £36,000 – £42,000 per annum and great benefits such as 25 days holiday plus bank holidays on top, Pension, Life insurance, Childcare vouchers and much more.

Skills:

To apply for the role of Customer Services Team Leader you will have:

• Experience in managing employees.
• Strong background in customer services ideally within supply chain / warehouse / logistics / manufacturing environment.
• Strong working knowledge of Microsoft Office, ERP & CRM Tools.

How to Apply:

To apply for this one off opportunity, please send a word copy of your CV to me now by clicking on the Apply button or call me for a confidential chat. Please ensure you have read and agree to our Privacy Policy which can be found on the Quality Start website. 

If this sounds like the role for you or a colleague then please do not hesitate to contact us. If we manage to successfully fill a permanent placement from your recommendation then we will send you a cheque of £300. We also have many incentive schemes for referring contractors/temp staff so please contact us with the referral and we can provide you with more information.

For a list of our current vacancies, please visit the Quality Start website.

If you do not hear from Quality Start within 2 weeks your CV has not been short listed for this role.

Quality Start are acting as a specialist recruitment consultancy for this role.