Administrator – Customer Service Team Office Based

Job Title: Administrator – Customer Service Team office based
Location: Northampton office
Working Hours: Monday – Friday 9am – 5pm
Salary: £26,000

Search Consultancy is please apply a well established company based in the Northampton. My Client is looking to recruit for a positive and open minded Administrator to join their busy customer service office.

One of the key elements of this administrative role based in Northampton to the Account Manager to enable them to provide a seamless end-to-end customer service to the client base allocated to the team.

* Process referrals and other product related admin support
* Bespoke diary management system
* Prepare and send correspondence to client and their employees regarding their appointment details with 24 hours of making appointment.
* Dispatch reports to clients and their employees on receipt of files from the secretariat department in accordance to their specific consent.
* General admin within the customer service department
* Answering and taking inbound telephone calls within agreed timescales – voice mail need to answer with 2 hours.
* Based within Northampton

Needs for role:
* No qualifications required – NVQ level 2 or equivalent. Customer service admin is desired.
* Experience admin and or customer service admin within an office environment is essential.
* Knowledge of Outlook and word is essential and knowledge of Excel and power point is desirable.

Key word: office, admin, customer service, Northampton, administration