Customer Service Coordinator
Full job description
The Recruitment Bar
Salary: £26,000 per year
Our Kettering based client, a supplier to the construction industry, has an exciting and challenging role of Customer Service Coordinator
You will be managing customer relationships from order placement to completion, to deliver the best possible level of service
We are seeking driven and dynamic candidates with a passion for customer care and a super organised approach. Ideally you will have experience within a similar position and industry
Summary of main responsibilities and activities:
* Join the daily production team meeting (video call) to confirm completion and delivery dates for customers
* Investigate and resolve any customer complaints rapidly
* Process orders for additional items as per customer requirements
* Provide first line of support for customer queries
* Manage communication with all departments including estimating, sales, CAD technicians, production and despatch to ensure all customer requirements are fulfilled
* Ensure all emails and calls are responded to in a timely fashion
Key Skills & Attributes
* Attention to detail
* Methodical & structured approach to tasks
* Great telephone manner
* Excellent written communication skills
* Ability to work at high pace
To apply for this job please visit definitejobs.co.uk.