Customer Services Executive (24/7)

Are you a step above the rest when it comes to your customer Service skills. Would you like to work in a dynamic fast paced environment?

My client an expanding, high-potential IT company based in Milton Keynes are currently recruiting for Customer Service Analysts to join their vibrant and friendly team based in Milton Keynes. We are looking for individuals with excellent customer service skills and a keen interest in IT.

As a Customer Service Desk Analyst your role will be to proactively and reactively ensure that all clients have continual exceptional operational service and that all support is performed with minimal business impact on the customer within agreed service levels.

Key Responsibilities

Act as a single point of contact for customers regarding IT and application issues.
Receiving, Logging and Managing calls from customers via telephone, email and web portal for technical issues
Logging accurately with detailed information into the Call Management system.
Taking ownership of new calls and manage Incidents and escalations through to resolution within agreed SLAs.
Prioritising and categorising tickets and ensuring they are being appropriately progressed.
Providing a high level of customer service to ensure that customer satisfaction remains high.
Evaluating and chasing up escalations appropriately to ensure customer requirements are met and ensuring that the customer is updated regularly regarding progress.
Following processes to ensure a consistent approach to customer support.
Manage 3rd Parties to ensure SLA conformance.
Providing scheduled cover for other members of the 24×7 Team to cover holidays and other absence as required by the business.
Dealing with any other requests and issues as required by the business.
The ideal candidate would:

– Strategic and analytical thinking.- Committed to delivering impeccable Customer Service. – Posses the ability to learn new skills. – Committed to working as a team, for the team. – Good problem solving skills. – Good interpersonal skills

More importantly however, you will be rewarded with a competitive salary, in-depth training and a fantastic opportunity to start a career in the IT industry.

The position requires shift work: Rota basis of 4 shifts on 4 shifts off; each shift is a 12 hour shift